F.A.Q.

1. When will I receive my order?
2. What are your shipping and delivery policies?
3. What if I am ordering from outside of Canada?

4. What are “Backorders”?
5. Do you accept returns or process exchanges?
6. Terms of Service?

1. When will I receive my order?
We Attempt to ship all orders by the next business day before 2:00pm EDT. Expedited shipping refers to the shipping method itself, and you must also allow for the time it takes us to process your order.
Therefore, you can count on us getting the order out quickly. But you cannot automatically conclude that just because your last order took 2 days to reach you by normal, ground shipping, that it will do so the next time.


2. What are your shipping and delivery policies?

Honig's Canada uses several carriers for package deliveries. These include, but are not limited to Canpar, Registered / Expedited Mail or courier of choice billed to you.

The product(s) ordered by you, the customer, will be delivered to the address you provide at the time of your order. Honig’s Whistle Stop Canada Inc. will ship to Post Office Boxes (P.O. Boxes) however, we will not ship to freight forwarding services.

Processing and Shipping
Honig’s Whistle Stop Canada Inc. will make every attempt to ship all orders by the next business day before 2:00pm EDT., however, does not ship on weekends or statutory holidays. All orders placed on a Friday will be processed latest on the following Monday (unless it is a holiday).

Processing Delays
For some orders there may be additional processing time due to order size, inventory status, or the volume of orders we are processing. In these situations we will notify you of the delay via email or telephone as soon as possible.

Shipping & Handling
Standard shipping/handling charge for ground delivery of retail/non-discounted orders is $19.95 (for Ontario residents only) per order. This is not determined by the amount, volume or destination. Discounted accounts will assume, at a minimum, exact shipping charges including insurance Orders are shipped using Common Carriers based on cost effective delivery that may include, but not limited to, one courier service.
Expedited Two Day delivery is available for an additional amount. LIMITATIONS: Weight cannot exceed 15 lbs dimensional (DIM) weight, No dealer orders. This delivery option may, at our exclusive discretion.
All orders to Alaska, Hawaii and Puerto Rico are shipped via expedited 2 day delivery, and this upgrade will ensue an additional charge. For APO/FPO. Canadian and other locations outside the U.S.A., and addition handling fee, plus the actual freight will be charged. We will make every effort possible to give you an estimate of this charge when you place your order.
Overnight service is available and must be received by 1:00 PM. Quotes of Overnight shipping costs cannot be given until order is processed for shipment and actual weight and dimensions are determined.
Orders from Outside Canada.

Delivery Information
Deliveries are made Monday-Friday during regular business hours only. Deliveries are not made on weekends or statutory holidays. Deliveries are made on a ‘Release without Signature’ basis which means that the driver will leave shipments for you at a private residence even if you are not available to sign for it. Should you wish to have the shipment delivered only upon signature, please contact us directly after placing your order at sales@honigs-canada.com to select this option at no extra charge.
Should you choose to have a delivery release with signature and you are not present at the time the carrier attempts to make the delivery, a notice will be left listing important information, such as if and when the driver will attempt to redeliver or whether a signature is required to release the package. It is the responsibility of the receiving party to contact the carrier to coordinate a time of delivery if it cannot be done during normal business hours.


3. What if I am ordering from outside of Canada?
All orders are processed in Canadian Dollars. Your credit card will charge you at the rate of currency exchange at that time. For more details speak with your credit card company.
Shipments are sent daily to our friends outside our borders by Carrier including TNT and or DHL Courier service.
Depending on the weight, dimensions and value of the shipment we ship using. We charge actual shipping charges plus a $6.00 handling fee.
The following information is required to assure reliable delivery:
Full Name
Billing Address (where Credit Card Statement is sent)
Shipping Address including Postal Code
Daytime telephone and/or facsimile number
Email Address
If a shipping charge quote is requested please Contact Us.
Common parameters:
* The destination county’s Customs/Import Control regulatory agencies are almost always the cause of excessive delivery delays. Incorrect delivery addresses are another cause so please be specific.
* DIM – Dimensional Weight –packages that have actual weight less than their DIM weight. DIM weight is calculated by length in inches times’ width in inches times’ height in inches divided by 166.


4. What are “Backorders”?
Honig's takes great strides to keep a full line of inventory throughout the year. In the event that an item needs to be backordered, we will make every effort to ship the product as quickly as possible, and we will pay the extra freight charges that incur. We will not accept backorders for items when delivery time is uncertain or when the scheduled delivery is not in the near future.
CLOSEOUT! These items will not be backordered and are sold out permanently when gone. No returns on discounted or sale items.


5. Do you accept returns or process exchanges?

Returns and exchanges are handled without charge if done within 30 days. If you aren't 100% satisfied, merchandise can be returned for exchange, credit or refund. Shipping and handling charges are not refundable. Simply call our offices at 1-800-560-6680 Toll free for refund procedures.

For your protection, please insure the package for its full value. We cannot be responsible for packages lost or damaged in transit. Returns received after 30 days are subject to a re-stocking fee of 15% if accepted.

Special Note on Returns
Try on each item BEFORE you wear it. Once an item has been worn, it MAY NOT be returned, except for a manufacturer's defect.

You May Not Return
Personalized items that have been used, worn or washed or personally embroidered.

Defective Items
Prior approval must be received before returning items that may be defective. We must receive and inspect the defective item before we can issue a replacement. If the return is due to an error on Honig's part, we will correct our error and refund your postage necessary to return that item, up to a pre-determined amount. Please phone before returning the item(s) in question.