1. When will I recieve my order?
We Attempt to ship all orders by the next business day before 2:00pm EDT. Expedited shipping refers to the shipping method itself, and you must also allow for the time it takes us to process your order.
Therefore, you can count on us getting the order out quickly. But you can not automatically conclude that just because your last order took 2 days to reach you by normal, ground shipping, that it will do so the next time.
2. Shipping and delivery policies in Canada?
Honig's uses several carriers for package deliveries. These include, but are not limited to Canpar, Registered / Expedited Mail or courier of choice billed to you.
Standard shipping and handling charges are: Prices listed are in Canadian dollars.
$16.99 Ontario residents, $17.95 Quebec, $17.95 Manitoba. $18.25 New Brunswick ,$18.99 Nova Scotial Halifax area ,$19.99 PEI, $19.99 NFLD, $18.99 Saskatchewan, $18.99 Alberta, $18.99 B.C. (Inland), $19.99 B.C. (Victoria) North West Territories have additional charges so please call before you make an online order. Depending on gas surcharges, this amount might change without notice. The package is good up weighted at 10lbs. Many courier companies have changed their policies in residential delivery, these rates may vary dependant on the delivery time of your parcel versus expedited costs.
Credit card orders can be upgraded to Expedited 2 Day Delivery for an additional $3.95. All orders to Alaska, Hawaii and Puerto Rico are shipped via expedited 2 day delivery, and this upgrade is $8.00. For APO/FPO. Canadian, and other locations outside the U.S.A., $3.00 handling plus the actual freight will be charged. We will make every effort possible to give you an estimate of this charge when you place your order.
3. Orders from outside of Canada?
Shipments are sent daily to our friends outside our borders by Carrier including TNT and or DHL Courier service.
Depending on the weight, dimensions and value of the shipment we ship using. We charge actual shipping charges plus a $6.00 handling fee.
The following information is required to assure reliable delivery:
Billing Address (where Credit Card Statement is sent)
Shipping Address including Postal Code
Daytime telephone and/or facsimile number
If a shipping charge quote is requested please Contact Us.
* The destination county’s Customs/Import Control regulatory agencies are almost always the cause of excessive delivery delays. Incorrect delivery addresses are another cause so please be specific.
* DIM – Dimensional Weight –packages that have actual weight less than their DIM weight. DIM weight is calculated by length in inches times width in inches times height in inches divided by 166.
4. What are your shipping policies?[All of Canada ]
Standard shipping/handling charge for ground delivery of retail/non-discounted orders is currently $10.99 Ontario residents only. per order not determined by amount, volume or destination. Discounted accounts will assume, at a minimum, exact shipping charges including insurance Orders are shipped using Common Carriers based on cost effective delivery that may include, but not limited to, one courier service.
Expedited Two Day delivery is available for an additional amount.LIMITATONS: Weight cannot exceed 15 lbs dimensional (DIM) weight, No dealer orders. This delivery option may, at our exclusive discretion.
Overnight service is available at published cost plus our standard shipping/handling charge of $6.95. Overnight orders must be received by 1:00 PM. Quotes of Overnight shipping costs cannot be given until order is processed for shipment and actual weight and dimensions are determined.
5. What are backorders?
Honig's takes great strides to keep a full line of inventory throughout the year. In the event that an item needs to be backordered, we will make every effort to ship the product as quickly as possible, and we will pay the extra freight charges that incur. We will not accept backorders for items when delivery time is uncertain or when the scheduled delivery is not in the near future.
CLOSEOUT! These items will not be backordered and are sold out permanently when gone. No returns on discounted or sale items.
6. Do you accept returns or process exchanges?
Returns and exchanges are handled without charge if done within 30 days. If you aren't 100% satisfied, merchandise can be returned for exchange, credit or refund. Shipping and handling charges are not refundable. Simply call our offices at 1-800-560-6680 Toll free for refund procedures.
For your protection, please insure the package for its full value. We cannot be responsible for packages lost or damaged in transit. Returns received after 30 days are subject to a re-stocking fee of 15% if accepted.
Special Note on Returns
Try on each item BEFORE you wear it. Once an item has been worn, it MAY NOT be returned, except for a manufacturer's defect.
You May Not Return
Personalized items that have been used, worn or washed or personally embroidered.
Prior approval must be received before returning items that may be defective. We must receive and inspect the defective item before we can issue a replacement. If the return is due to an error on Honig's part, we will correct our error and refund your postage necessary to return that item, up to $4.50. Please phone before returning the item(s) in question.
7. Personal Information Collected
Here at Honig’s Canada, we collect and use Personal Information to provide you with the services you have requested and to offer you additional products and services we believe you might be interested in. You will not receive telemarketing calls. After you have made an online order a customer service representative may call to confirm your credit-card information.
The types of Personal Information we may ask for depends on the nature of the services we provide you and typically includes your name, address, telephone number and e-mail address. If you are ordering over the phone this may include your credit card information.
Any data you specifically and knowingly provide will become the property of Honig’s. This also applies if you send us an e-mail.
8. With Whom We May Share Your Information
Our Employees. When you call us, our designated employees will access your information to verify who you are and to assist you in fulfilling your requests.
Unauthorized access to and/or disclosure of customer information by an employee of Honig's is strictly prohibited. All employees are expected to maintain the confidentiality of customer information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
9. How We Safeguard Your Information
We use state-of-the-art technologies and maintain current security standards to ensure that your Personal Information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information.