Frequently Asked Questions (FAQ):

1. When will I receive my order?
2. What are your shipping and delivery policies?
3. What if I am ordering from outside of Canada?

4. What are “Backorders”?
5. Do you accept returns or process exchanges?
6. Terms and Conditions?

1. When will I receive my order?
We Attempt to ship all orders by the next business day before 2:00pm EDT. Expedited shipping refers to the shipping method itself, and you must also allow for the time it takes us to process your order.
Therefore, you can count on us getting the order out quickly. But you cannot automatically conclude that just because your last order took 2 days to reach you by normal, ground shipping, that it will do so the next time.

2. What are your shipping and delivery policies?
Honig's Canada uses several carriers for package deliveries. These include, but are not limited to Canpar, Registered / Expedited Mail or courier of choice billed to you.
Standard shipping and handling charges are:
(Prices listed are in Canadian dollars)
$16.99 Ontario residents, $17.95 Quebec, $17.95 Manitoba. $18.25 New Brunswick ,$18.99 Nova Scotia Halifax area ,$19.99 PEI, $19.99 NFLD, $18.99 Saskatchewan, $18.99 Alberta, $18.99 B.C. (Inland), $19.99 B.C. (Victoria) & $24.99 North West Territories. Depending on gas surcharges, this amount might change without notice. The package is good up weighted at 10lbs. Many courier companies have changed their policies in residential delivery, these rates may vary dependant on the delivery time of your parcel versus expedited costs.
Credit card orders can be upgraded to Expedited 2 Day Delivery for an additional $3.95. All orders to Alaska, Hawaii and Puerto Rico are shipped via expedited 2 day delivery, and this upgrade is $8.00. For APO/FPO. Canadian and other locations outside the U.S.A., $3.00 handling plus the actual freight will be charged. We will make every effort possible to give you an estimate of this charge when you place your order.

3. What if I am ordering from outside of Canada?
All orders are processed in Canadian Dollars. Your credit card will charge you at the rate of currency exchange at that time. For more details speak with your credit card company.
Shipments are sent daily to our friends outside our borders by Carrier including TNT and or DHL Courier service.
Depending on the weight, dimensions and value of the shipment we ship using. We charge actual shipping charges plus a $6.00 handling fee.
The following information is required to assure reliable delivery:
Full Name
Billing Address (where Credit Card Statement is sent)
Shipping Address including Postal Code
Daytime telephone and/or facsimile number
Email Address
If a shipping charge quote is requested please Contact Us.
Common parameters:
* The destination county’s Customs/Import Control regulatory agencies are almost always the cause of excessive delivery delays. Incorrect delivery addresses are another cause so please be specific.
* DIM – Dimensional Weight –packages that have actual weight less than their DIM weight. DIM weight is calculated by length in inches times’ width in inches times’ height in inches divided by 166.

4. What are “Backorders”?
Honig's takes great strides to keep a full line of inventory throughout the year. In the event that an item needs to be backordered, we will make every effort to ship the product as quickly as possible, and we will pay the extra freight charges that incur. We will not accept backorders for items when delivery time is uncertain or when the scheduled delivery is not in the near future.
CLOSEOUT! These items will not be backordered and are sold out permanently when gone. No returns on discounted or sale items.

5. Do you accept returns or process exchanges?
Returns and exchanges are handled without charge if done within 30 days. If you aren't 100% satisfied, merchandise can be returned for exchange, credit or refund. Shipping and handling charges are not refundable. Simply call our offices at 1-800-560-6680 Toll free for refund procedures.
Any products that are returned as permitted under these Terms and Conditions must be shipped to the following address:
Honig’s Whistle Stop Canada
244 South Service Road
Unit #2
Stoney Creek, Ontario
L8E 2N9
For your protection, please insure the package for its full value. We cannot be responsible for packages lost or damaged in transit. Returns received after 30 days are subject to a re-stocking fee of 10% if accepted.
Special Note on Returns
Try on each item BEFORE you use/wear it. Once an item has been worn, it MAY NOT be returned, except in the case of a manufacturer's defect.
You May Not Return
Personalized items that have been used, worn or washed or personally embroidered.
Defective Items
Prior approval must be received before returning items that may be defective. We must receive and inspect the defective item before we can issue a replacement. If the return is due to an error on Honig's part, we will correct our error and refund your postage necessary to return that item, up to $4.50. Please phone before returning the item(s) in question.

6. Terms and Conditions